Operator and seller: Mona Soft AI LLC (Мона софт Эй Ай ХХК) Company register number: 7023793 Registered address: Ulaanbaatar, Sükhbaatar, 19th khoroo, Sharga Morit, No. 659 (Улаанбаатар, Сүхбаатар, 19-р хороо, шарга морьт, 659 тоот) Office address: Paradise Plaza, BZD 26th khoroo, Ulaanbaatar 13312 Support: support@monastudio.mn
support@monastudio.mn1. Failed AI work
Failed AI runs restore credits to your account automatically. This is a credit restoration, not a cash payment. If a restoration appears missing, contact support@monastudio.mn with the generation reference. The 10 welcome credits have no cash value.
2. Paid credits and account closure
Credits are prepaid, non-transferable units for AI tools on Mona Studio. Credits never expire. Free welcome credits have no cash value. Contact support@monastudio.mn before deleting your account so support can review any request for unused paid credits and the relevant purchase and usage records manually. This is advice, not a condition of any refund entitlement under law. Eligibility and any amount are reviewed case by case. Closing or suspending an account does not remove any refund entitlement available under law.
3. Canvas cancellation and defects
Mona Soft AI LLC (Мона софт Эй Ай ХХК) is the seller; our print partner produces the canvas. Contact support@monastudio.mn promptly if you want to cancel. Sending an order to the partner does not mean production has started. Before partner handoff, cancellation can be processed. After handoff, support checks whether production can still be stopped. Sending the order or print file does not remove cancellation or other rights available under law. For a damaged, defective or incorrect print, contact support with the order reference and a description; photos can help assessment. We assess the affected item for a reprint or full or partial refund as appropriate. These options do not limit remedies available under the Consumer Protection Law, section 6, or other applicable law.
4. How to ask
Email support@monastudio.mn with your account email, order or generation reference and a description of the problem. For damaged or incorrect prints, include photos if available to help us assess the issue; this does not remove statutory rights. Do not send passwords or banking credentials.
5. Refund handling
Contact support@monastudio.mn about a mistaken payment or refund request. Support reviews requests manually using the original payment and relevant purchase and usage records. The app records manual canvas-order refunds; it does not provide a cash-refund workflow for credit top-ups. A cash refund requires a separate bank transfer; recording an order refund in the app does not transfer money. Canvas cancellation and defect claims follow section 3. Contact support before account deletion to help review your request; this is advice, not a condition of any refund entitlement under law. Closing or suspending an account does not remove any refund entitlement available under law.